Privacy Policy

1. Introduction

RentNotice.com ("we," "our," or "us"), operated by Prelien LLC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at rentnotice.com.

2. Information We Collect

2.1 Information You Provide

When you use our services, we may collect:

• Landlord Information: Name, email address, phone number, company name, and mailing address
• Property Information: Property addresses, unit numbers, owner details
• Tenant Information: Tenant names as provided by landlords for notice preparation
• Notice Details: Rent amounts, dates, service methods, and other information necessary to prepare legal notices
• Payment Information: Payments are processed directly through Stripe. RentNotice.com does not receive, access, or store any payment card information. In the event of a payment dispute, limited transaction data may be accessed through Stripe's dispute resolution process solely for the purpose of resolving the claim.
• Service Verification: Photos, GPS coordinates, and digital signatures captured during notice service verification

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent, click patterns
• Log Data: IP address, access times, referring URLs
• Cookies: Session cookies for authentication and form progress

2.3 Information from Third Parties

We may receive information from:

• USPS: Mail delivery status and tracking information
• Payment Processors: Transaction confirmation from Stripe
• Public Records: Property and jurisdiction data for compliance verification

3. How We Use Your Information

We use your information to:

• Prepare, generate, and deliver legal notices
• Process certified mail and track delivery
• Generate affidavits of service and chain of custody documentation
• Process payments and send transaction confirmations
• Verify notice service through GPS-tagged photos and digital signatures
• Comply with city filing requirements (e.g., LAHD cover sheets)
• Communicate with you about your orders and services
• Respond to your requests and provide customer support
• Comply with legal obligations
• Send transactional SMS notifications to tenants on behalf of landlords to verify notice authenticity via Text2Confirm™
• Detect and prevent fraud or abuse

4. Information Sharing and Disclosure

4.1 We Do NOT Sell Your Data

We never sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 Limited Sharing

We may share your information only in these circumstances:

• Mail Services: With USPS and certified mail carriers to deliver notices
• Payment Processing: With Stripe to process payments
• SMS Delivery: With Twilio Inc. to deliver transactional SMS notifications to tenants. Twilio receives phone numbers solely for message delivery purposes.
• City Filing: With local housing departments when required by ordinance (e.g., LAHD for City of Los Angeles notices)
• Legal Compliance: When required by law, subpoena, or court order
• With Your Consent: When you explicitly authorize sharing

5. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for all data in transit
• Encrypted storage for sensitive data at rest
• Secure authentication with hashed passwords
• Document hashing (SHA-256) for tamper detection
• Access controls limiting employee access to data on a need-to-know basis

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

• Notice Records: Retained for 7 years for legal compliance
• Affidavits & Service Photos: Retained for 7 years
• Transaction Records: Retained for 7 years for tax and legal compliance
• Incomplete/Abandoned Forms: Deleted after 24 hours
• Usage Logs: Retained for 12 months

You may request deletion of your personal data at any time (subject to legal retention requirements).

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Data Portability: Request your data in a portable format
• Do Not Sell: We do not sell personal information; no opt-out needed

California Privacy Rights (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt out of the sale of personal information (we do not sell data)
• Right to non-discrimination for exercising privacy rights

To exercise any of these rights, contact us at [email protected].

8. Cookies and Tracking

8.1 Essential Cookies

We use essential cookies for:

• User authentication and session management
• Security and fraud prevention
• Preserving form progress between visits

8.2 Analytics

We collect anonymized usage data to maintain platform statistics. We do not use third-party advertising trackers.

8.3 SMS Communications

We collect phone numbers solely for the purpose of sending transactional SMS notifications related to legal notices. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help.

Messages are sent only after tenant opt-in consent via SMS reply (replying YES to the initial opt-in message). We do not track link clicks, device information, or any activity beyond QR code scans and SMS delivery confirmations. Phone numbers are stored as cryptographic hashes on RentNotice.org and cannot be reversed. Carriers are not liable for delayed or undelivered messages.

We do not sell, share, or use phone numbers for marketing purposes. Phone numbers collected for SMS notifications are used exclusively for the notice verification service.

9. Third-Party Links

Our website may contain links to third-party websites, including government housing departments and tenant resources. We are not responsible for the privacy practices of these external sites.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights:

RentNotice.com
Operated by Prelien LLC
Email: [email protected]
Website: rentnotice.com

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By using RentNotice.com, you acknowledge that you have read and understood this Privacy Policy.